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I've removed all traces of any previous Photoshop files, cleaned junk files off the computer, rebooted several times, but when I try running the Photoshop Elements install, it opens a window see screen capture below and just stops.
Nothing happens. This is ONLY happening on my main desktop computer. It's a fast computer with plenty of RAM, more than meeting the spec requirements. I've also rebooted to Safe Mode and tried installing, but that doesn't work either. However, I was able to successfully install PS Elements on two laptops with no problems. Anyone have a cure for this issue? Please, anyone with advice or suggestions would be apprecited. After contacting Adobe support via their email address, the tech told me that when the window comes up in the installer, to press the Tab button twice.
I tried that, but actually had to press it 4 times, which brought up a "continue" button. I clicked on continue and it intalled PSE I've done that, but it still doesn't work.
I've downloaded the trial version - didn't install. I've tried installing directly from Adobe site - didn't work. I signed out from both laptops - didn't work. I only installed on two different laptops to confirm that it would install on a different PC. Something about the desktop PC that's stopping it. I've turned off all virus protection and booted with Safe mode network - didn't work. I actually removed all references to "photoshop" using Regedit to make sure nothing remained from my original Photoshop CC, but didn't help.
I've run all Windows 10 Updates too. Dead-end until Adobe helps me. Thanks for the suggestions. Thank you so much. I just purchased and tried and tried to get it to install. The "tab" advise worked! They really do need to put this in the installation troubleshooting information. Thanks, that worked for me too. I even reinstalled version thinking it may have have checked for an old version before installing.
Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Photoshop Elements will not install.
When I run the install, all I get is this pop up window: If I click on the X to close the window, the window changes to this:. Crash or freeze , Problem or error. Follow Report. Community guidelines. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more. Community Beginner , Feb 12, Feb 12, Jump to latest reply.
Try signing-out from the Editor help menu on one of the laptops. In Response To 99jon. In Response To Phochief. Worked for me. Thanks alot. Thank you so much for posting this! It worked for me. Adobe need to fix this! Post Reply. Preview Exit Preview.
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